TERMS AND CONDITIONS

Terms and conditions.

Welcome. Your acceptance of all the terms and conditions of this agreement ("Agreement") is required in order to use the Website. Your consent is also required before we grant you authorized access to the services and products ("Content") offered on, in, or through the Website. If you do not agree to the terms and conditions below, you are not authorized to access our Website or to view, purchase or otherwise use any Content available on, in or through the Website.

IT IS VERY IMPORTANT THAT YOU READ THIS AGREEMENT IN ITS ENTIRETY BECAUSE IF YOU MAKE A PURCHASE OR SUBSCRIBE, YOU EXPRESSLY AGREE TO ALL OF THE FOLLOWING TERMS AND CONDITIONS AND OTHER PROVISIONS WRITTEN IN THIS AGREEMENT, INCLUDING IMPORTANT RESTRICTIONS REGARDING "PROHIBITED LOCATIONS" FROM WHICH YOU MAY NOT ACCESS THE WEBSITE, OBTAIN COPIES OF CONTENT, OR USE OUR SERVICES.

Parties to this Agreement and Consideration

The parties to this Agreement ("Agreement") are you ("User", sometimes referred to as "Customer" or "Subscriber" to the Website) and the Owner. As used in this Agreement, the terms "we" and "us" are used interchangeably to refer to Hepdrive Limited and its Website operators. By continuing to access the Website or the materials available on or in connection with the Website, and for other good and valuable consideration, the fairness of which is acknowledged by you and Hepdrive Limited. You agree to be bound by all of the terms and conditions set forth in this Agreement.

0. Background

Subscriber/Customer information is intended for internal use only and is kept confidential.

All transactions are SSL encrypted.

Subscriber/Customer's credit card will be charged immediately after purchase.

After purchase, the Subscriber/Customer will receive an e-mail notification with payment details. The contract is concluded between the Subscriber/Customer and the store as soon as the order has been submitted.

All orders will be processed as quickly as possible.

All inquiries will be answered within two (2) business days.

We recommend that you print out the transaction details and General Terms and Conditions and keep them in an easily accessible place.

Prohibited to minors in the respective countries.

1. Definitions

"Member" or "Subscription" means a subscriber or user of a valid username and password for the Website during the term of the Subscription.

"Customer" means a person who makes a one-time purchase without creating a Member account.

"We" means any company that issues invoices to the Subscriber/Customer, including any additional billers we use or modifications thereof.

"Site" means the website where the Subscriber/Customer purchases a Product or Membership with a username and password to access the Site and its Products and receive the benefits of Membership.

"Subscriber" means a user of the Site's services and the holder of a valid username and password for the Site.

"Access Rights" means the combination of a unique username and password used to access a Site. An access right is a license to use a Site for a specified period of time.

"Bookmark" means a URL that is stored in a temporary file in the Subscriber's browser so that the Subscriber can return to that page at a later time without having to enter a user name and password.

2. description of services

The site offers exceptional discounts on a variety of products. Discounted purchases on the site are only possible if you are a member of the site. The site is for private customers only.

However, the site offers the same variety of products to all customers at the normal, non-discounted price. You do not need to have an account or membership to purchase products at the normal price.

3. how to purchase.

Members must log in to their account before purchasing at the discounted price. If you are a new member, you will be offered a trial period of 3 for only 3. Once your order is completed, you will receive an order confirmation e-mail and another e-mail when your order is shipped.

As a customer, you purchase the product directly on our website. Once the order is completed, you will receive an order confirmation e-mail and another e-mail when the order is shipped.

4. about prices

The discounted prices shown on the website are member prices. The prices we compare our prices to are the market prices used in other stores and on other websites.

Our company operates the website with delivery to many countries. Due to weather requirements or the application of mandatory laws (e.g. VAT or in connection with officially prescribed deadlines for end-of-season sales), the products sold and their prices may vary from country to country.

All purchases over 100 euros are subject to additional verification and security measures such as the 3Ds Secure protocol.

5. Billing

The site may appear on the subscriber/customer's credit card, bank statement, or phone bill for any charges incurred. If multiple sites are connected by any payment method, the subscriber's/customer's statements will list each individual purchase that makes up the transaction. The site may list additional information on subscriber/customer statements according to credit card associations, telephone regulations, NACHA, and other mandatory rules and regulations.

As a Subscriber, your subscription will automatically terminate at the end of the original term you chose for a similar period of time and for the same or lesser amount unless the site receives notification from the Subscriber. If you no longer wish to be a member, you can cancel your subscription at any time by logging into your account and completing the "Cancel Subscription" form on the support page. You can also cancel your membership in writing by emailing our support department directly.

The customer will be charged only the cost of the product(s) purchased; no other fees will be charged unless clearly stated on the payment page.

6 Payment/Fee

The Web Site may charge periodic fees at the time of initial subscription enrollment. The Member is responsible for such charges in accordance with the terms and conditions of the Website in question.

7. automatic recurring billing.

Under the Website Terms and Conditions, subscription fees may be automatically renewed at the end or after the expiration of the initial period selected for a similar period and at a similar or lower amount unless canceled by the subscriber. From time to time, we enroll our loyal subscribers in a loyalty program in which randomly selected subscribers receive only a discount on their next payment.

Unless and until the subscription is cancelled in accordance with the Terms, the Subscriber authorizes our website to use the payment method chosen by the Subscriber to pay the Subscriber's ongoing subscription fees. Subscriber authorizes our website to use the payment method chosen by Subscriber for any additional purchases of materials offered on the Website.

By agreeing to these Terms of Use, Subscriber agrees to subscribe for a trial period of €3 and acknowledges that he or she will automatically purchase a full subscription at the price and terms selected at the time of subscription, unless the subscription is cancelled before the end of the trial period. In addition, the subscriber authorizes us to charge the membership fee for the next billing cycle.

In the event that a recurring payment is not successfully processed, an administrative fee of up to EUR 3 may be charged to the subscriber's account to maintain the subscription status until the full subscription fee is processed.

8. Delivery

Orders are delivered by courier or local mail, all with tracking numbers. Estimated delivery time is 10-15 days depending on location. We take full responsibility for the purchased products until they are delivered.

9. agreed method of communication.

The Site and the Subscriber/Customer agree that confirmation of the transaction will be sent via the email provided at the time of initial registration (for the Subscriber) or direct purchase of a Product (for the Customer).

10. electronic communication.

Subscriber agrees and accepts that all information relating to Subscription (e.g., payment authorizations, invoices, password or payment method changes, confirmation messages, notices) will be made exclusively in electronic form, such as by e-mail to the e-mail address provided at the time of registration.

11. cancellation and return of products

SUBSCRIPTION; CANCELLATION

By signing up for a subscription or membership to the Site, accessing a password-protected area of the Site, using any of the "members-only" content available on or through the Site, or otherwise agreeing to these Terms and Conditions in a legally recognized manner, you irrevocably acknowledge and agree to all of the terms, conditions, obligations, warranties, and other provisions set forth in this Agreement, including approving and assuming full financial responsibility for all fees set forth in this Agreement.

To terminate your subscription, you must cancel it at least 7 days before the end of the current term (or within the trial period in the case of a trial subscription). Some features are available only to upgraded or converted members.

You agree that if you do not send the Company a notice of cancellation of your membership (including free or promotional memberships) at least SEVEN (7) DAYS prior to the expiration of the current term, or within the trial period in the case of a trial membership, the Company, with the authority granted by you herein, will automatically renew your membership in the Site without further notice.

All cancellation notices received by the Company at least SEVEN (7) DAYS prior to the expiration of the membership shall be effective upon receipt, and the Company may cancel a membership at any time and in its sole discretion without cause or reason.

criation in progress and that you will be entitled to receive all benefits of your membership until the end of such membership period. You will not be entitled to a partial or pro-rated refund if you cancel your enrollment for any reason before the end of the current enrollment period.

To cancel your membership, please call.

RETURNING PRODUCTS

If you wish to return a purchased product or products, you must notify us.

In the case of sealed products that cannot be returned for hygienic or health reasons, the right to cancel lapses if the goods are not sealed after delivery.

Conditions for returning products

Any reduction in value in connection with improper use of the product or use other than intended is the responsibility of the customer. In other words, you can try the product in the same way you would try it in a store. However, if you damage the product due to misuse or negligence and request a refund, you may receive only a small portion of the purchase price, or none at all, upon return, depending on the retail value of the product(s) in question and the nature of the incident.

Refunds will be made in the same format as the original payment method. We reserve the right to withhold the refund until we have received the products to be returned. If you wish to cancel your purchase, please send the products to:

RETURN ADDRESS;

Hepdrive Limited

13024795

8 Garland Drive, Loxley, , S6 6SS, Sheffield,

United Kingdom

To expedite the return process, please attach a copy of your order confirmation in addition to the product(s) you wish to return. If you no longer have your order confirmation, you may also attach the e-mail address you used when you placed your order or the order number itself.

12. REFUNDS.

Refunds for purchases or recurring charges may be requested by contacting Customer Service. No refunds or credits will be issued for partially used subscriptions. Cancellation of all future recurring charges may be requested in accordance with Section 11 - Cancellation. The Web Site reserves the right, at its sole discretion, to issue a refund or credit for purchases made on the Web Site. The decision to issue a refund does not imply any obligation to issue further refunds in the future. If a refund is issued for any reason, it will be credited only to the payment method used in the original transaction. No refunds will be issued by cash, check, wire transfer, or other payment methods. Refunds will be processed immediately by us; depending on the payment method used in the original transaction, it may take 3-5 business days for funds to be deposited.

13. cardholder disputes/chargebacks.

All chargebacks are thoroughly investigated and may prevent future purchases from us. Fraudulent chargebacks may cause us to contact the subscriber/customer issuer to protect you and prevent future fraudulent charges to your card.

14. right to complain

We offer the usual statutory complaint procedure, which applies 24 months after delivery. This means that you can have the product repaired, exchange it, get a refund or a discount, depending on the situation. The claim must be substantiated, that is, the defects must not be due to misuse of the product or destructive behavior. Note that for products with a limited lifespan, the right to complain is limited accordingly.

WHEN SHOULD I FILE A COMPLAINT?

Contact us as soon as you notice a defect or missing parts in a product purchased on the Web Site. This should be done as soon as possible or within a reasonable time from the time you discover that something is wrong with the product. Submit your complaint via the support page or contact our customer service department directly by phone.

COMPLAINTS

If you wish to file a complaint about your purchase, please send it by phone to our customer service department.

15 Subscription; Authorization for Use

Subscribers to the Web Site are granted a single right of access to the services and/or products on the Web Site. This right of access is granted for the exclusive use of the subscriber. All subscriptions are provided for personal use and may not be used for commercial purposes or by third parties. Commercial use of the Web Site or the products/services contained therein is strictly prohibited unless authorized by the Web Site. The material contained in the Website may not be transferred to other persons or entities for commercial or non-commercial purposes. The material contained in the Website may not be distributed via peer-to-peer networks or other file sharing platforms. In addition, the material may not be modified or altered. The material may not be publicly displayed or used for rental, sale, or display. The material must contain copyright, trademark, or other proprietary notices. Our Company and the Site reserve the right to terminate Subscriber's access rights at any time if Subscriber violates the terms of this Agreement. In the event of a violation of the Terms, Subscriber shall immediately destroy any information or materials printed, downloaded or otherwise copied from the Site.

16 Membership; transfer of access rights.

Access to the site is granted through a combination of user name and password. Subscribers may not, under any circumstances, transfer their access rights to third parties and are required to keep their access rights confidential; we will not, under any circumstances, release passwords to any person other than the subscriber, except by law or court order. Unauthorized access to the Web Site is a violation of this Agreement. Subscriber acknowledges that the site owner may, through the use of special software, track each subscriber's access to the site. In the event of a breach of security, theft or loss of access rights, or unauthorized disclosure of access rights information, Subscriber shall immediately notify us or the Site of such breach of security. Subscriber will remain responsible for unauthorized use of the Service until we or the Site are notified of the security breach by email or telephone.

17. additional terms and conditions.

The Website may provide additional terms and conditions that form an integral part of its offer to the Subscriber/Customer and are in addition to these Terms and Conditions. Such terms and conditions set forth on the Website shall in no way override the terms and conditions set forth herein. This Agreement shall be construed and enforced in accordance with the laws of the "United Kingdom" applicable to contracts negotiated, executed and performed entirely in that country. Disputes arising under this Contract shall be resolved in the "United Kingdom."

18 Severability.

If any provision of this Contract is held invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court determines that any provision of this Contract is invalid or unenforceable but would become valid or enforceable by limiting such provision, such provision shall be deemed written, construed and enforced as so limited.

19. notices.

Notices from the Site to Subscriber/Customer may be made by electronic messages through the Site, by a general posting on the Site, or by traditional mail. Notices from Subscriber/Customer may be made by electronic messages, by mail, or by telephone, unless otherwise specified in the Agreement. All questions, complaints or notices regarding the Site should be directed to us. All cancellations of service of a Site must also be directed to us.

20. DISCLAIMER OF LIABILITY.

YOU ACKNOWLEDGE THAT WE CANNOT GUARANTEE THAT FILES AVAILABLE FOR DOWNLOADING FROM THE INTERNET ARE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES AND CHECKPOINTS SUFFICIENT TO MEET SUBSCRIBER/CUSTOMER SPECIFIC REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT, AS WELL AS FOR MAINTAINING OFF-SITE MEANS FOR RECONSTRUCTION OF LOST DATA. OUR COMPANY ASSUMES NO RESPONSIBILITY OR RISK FOR SUBSCRIBER'S/CUSTOMER'S USE OF THE INTERNET. USE OF THE WEBSITE IS AT THE USER'S OWN RISK. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. OUR COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. OUR COMPANY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE WILL BE UNINTERRUPTED OR ERROR-FREE,

OUR COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. THE CONTENT MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND WE MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU, AND NOT WE, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE RESULTING FROM YOUR USE OF THE WEBSITE OR ITS CONTENT. OUR COMPANY MAKES NO WARRANTY THAT SUBSCRIBER'S/CUSTOMER'S USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN SUCH CONTENT. OUR COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE SUITABILITY OR APPROVAL OF THE CONTENT FOR USE IN ALL COUNTRIES, STATES, PROVINCES, COUNTIES OR OTHER JURISDICTIONS. IF SUBSCRIBER/CUSTOMER CHOOSES TO ACCESS THE WEB SITE, IT DOES SO ON ITS OWN INITIATIVE AND AT ITS OWN RISK AND IS RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.

21. membership; subscription fees and notices to users.

The current subscription fee appearing on the Subscriber's credit card statement will be charged to the Subscriber's account according to the payment method selected by the Subscriber. "OPT-IN AND USER COMMUNICATIONS" - Subscriber expressly acknowledges and agrees that Subscriber's e-mail address or other means of communication with Subscriber may be used to send Subscriber offers, information, or other e-mail or other communications for commercial purposes. In particular, certain offers may be presented to the Subscriber via email campaigns or other means of communication with the opportunity to express a preference by clicking or typing "accept" (alternatively "yes") or "reject" (alternatively "no"). By selecting or clicking "accept" or "yes," the subscriber indicates that he or she accepts this offer and thereby consents and agrees that his or her personal information, including e-mail address and data, may be used or disclosed to third parties for this purpose.

22. sponsors, advertisers and third parties

The Site may contain links to websites of sponsors, advertisers or other third parties that are not owned or controlled by us. The inclusion, linking, or authorization to use or install third-party websites, applications, software, content, or advertisements does not imply endorsement or approval by us. Our Company has no control over and assumes no responsibility for the content, privacy policies, or practices of third parties. By accessing or using the Web Site, you agree to hold Our Company harmless from any liability arising from your use of third-party websites, content, services or software that you access through the Web Site.

OUR COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT IN TERMS OF ACCURACY, RELIABILITY OR OTHERWISE. THE CONTENT MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND WE MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU, AND NOT WE, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE RESULTING FROM YOUR USE OF THE WEBSITE OR ITS CONTENT. OUR COMPANY MAKES NO WARRANTY THAT SUBSCRIBER'S/CUSTOMER'S USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN SUCH CONTENT. OUR COMPANY MAKES NO WARRANTY OR REPRESENTATION AS TO THE SUITABILITY OR APPROVAL OF THE CONTENT FOR USE IN ALL COUNTRIES, STATES, PROVINCES, COUNTIES OR OTHER JURISDICTIONS. IF SUBSCRIBER/CUSTOMER CHOOSES TO ACCESS THE WEB SITE, IT DOES SO ON ITS OWN INITIATIVE AND AT ITS OWN RISK AND IS RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.

21. subscription; subscription fees and subscriber communications.

The current subscription fee appearing on Subscriber's credit card statement will be charged to Subscriber's account according to the payment method selected by Subscriber. "OPT-IN AND USER COMMUNICATIONS" - Subscriber expressly acknowledges and agrees that Subscriber's e-mail address or other means of communication with Subscriber may be used to send Subscriber offers, information, or other e-mail or other communications for commercial purposes.

In particular, certain offers may be presented to the Subscriber via email campaigns or other means of communication with the ability to express a preference by clicking or typing "accept" (alternatively "yes") or "reject" (alternatively "no"). By selecting or clicking "accept" or "yes," the subscriber indicates that he or she accepts this offer and thereby consents and agrees that his or her personal information, including e-mail address and data, may be used or disclosed to third parties for this purpose.

22. sponsors, advertisers and third parties

The Website may contain links to websites of sponsors, advertisers or other third parties that are not owned or controlled by us. The inclusion, linking, or authorization to use or install third-party websites, applications, software, content, or advertisements does not imply approval or endorsement by us. Our Company has no control over and assumes no responsibility for the content, privacy policies, or practices of third parties. By accessing or using the Website, you agree to hold our Company harmless from any liability arising from your use of any third-party website, content, service, or software that you access through the Website.